// HELP & SUPPORT CENTRE

allpkr Frequently
Asked Questions

Everything Pakistani players need to know about allpkr — from creating your account and making JazzCash deposits, to cricket betting, PSL wagering, bonus terms, and responsible gaming tools. Browse the categories below or use the table of contents to jump straight to your answer.

// why allpkr players trust us

Six Reasons allpkr is Pakistan's Preferred Platform

JazzCash & EasyPaisa Native

Deposits and withdrawals via JazzCash and EasyPaisa are built into the allpkr platform — no third-party redirects, instant crediting, and minimum deposits starting from just Rs 500 PKR.

Full PSL & Cricket Coverage

allpkr covers every PSL fixture, Pakistan international matches, and major T20 tournaments with pre-match and live in-play betting markets — all priced in PKR.

Crypto-Ready Platform

USDT, BTC, and ETH deposits are fully supported. Crypto users enjoy some of the fastest withdrawal speeds on allpkr, with USDT TRC-20 transactions confirming in minutes.

Internationally Licensed

allpkr operates under a recognised international gaming license. Player funds are held separately from operational accounts, and all games use certified RNG technology.

21+ Strict Age Policy

allpkr enforces a hard 21+ age restriction backed by CNIC/passport KYC verification. Underage access is blocked at every layer — from registration through to withdrawal.

24/7 Live Support

Whether you have a payment query at 3 AM after a PSL night match or need urgent help activating self-exclusion, allpkr's support team is available around the clock via live chat.


// category 01

Account & Registration

Everything about signing up, verifying your identity, managing your allpkr account, and dealing with login issues.

Creating an allpkr account takes under two minutes. Visit allpkr.app, click Register, enter your email address, choose a strong password, and confirm your mobile number. You will receive a verification code via SMS. Enter the code, accept the Terms and Conditions, and your allpkr account is live. You must be 21 or older to register.

allpkr requires a valid Pakistani CNIC (both sides) or an international passport for identity verification. A selfie holding your ID document may also be requested. KYC is mandatory before your first withdrawal is processed. Documents are reviewed by our compliance team within 24 hours on business days. Submitting clear, unedited scans speeds up the process significantly.

On the allpkr login page, click "Forgot Password" below the password field. Enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, enter your new password twice, and confirm. If you do not receive the email within 10 minutes, check your spam folder or contact allpkr support via live chat.

No. allpkr strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances or bonuses. If you have lost access to your existing account, contact allpkr support to recover it rather than registering again.

To permanently close your allpkr account, contact our support team via live chat or email and submit a formal account closure request. Before closure, ensure any remaining balance is withdrawn. Note that account closure is different from self-exclusion — if your reason for closing is problem gambling concerns, we recommend activating self-exclusion instead, which is processed immediately.

// category 02

Deposits & Withdrawals

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, and crypto — all your payment questions answered.

The minimum deposit via JazzCash on allpkr is Rs 500 PKR. To deposit, go to your allpkr dashboard, select Deposit, choose JazzCash, enter the amount, and follow the on-screen JazzCash payment flow. Deposits via JazzCash are credited to your allpkr balance instantly in most cases, with no processing fees charged by allpkr on deposits.

EasyPaisa withdrawals from allpkr are typically processed within 1 to 4 hours once your KYC is approved and your withdrawal request clears our internal review. During peak hours — especially after major PSL matches — processing may extend to 12 hours. The minimum EasyPaisa withdrawal is Rs 1,000 PKR. allpkr does not charge a fee on EasyPaisa withdrawals.

Yes. allpkr accepts bank transfers from HBL, UBL, and Meezan Bank. Select "Bank Transfer" in the allpkr deposit section, choose your bank, and follow the payment instructions. Bank transfer deposits are usually credited within 1 to 3 business hours. The minimum bank transfer deposit is Rs 1,000 PKR. Always use the exact reference number provided by allpkr to ensure your deposit is matched correctly.

Yes. allpkr supports USDT (TRC-20 and ERC-20), Bitcoin (BTC), and Ethereum (ETH) deposits and withdrawals. Crypto deposits are one of the fastest options — USDT TRC-20 transactions typically confirm within minutes. There is no minimum deposit amount for crypto stated in PKR; the equivalent of approximately $10 USD is the effective minimum. Crypto withdrawals are processed within 2 to 6 hours.

allpkr does not charge platform-level fees on standard withdrawals via JazzCash, EasyPaisa, or bank transfer. For crypto withdrawals, standard blockchain network fees (gas fees) apply and are deducted from the withdrawal amount — these are set by the blockchain network, not by allpkr. Always check the Payments section of your dashboard for the latest fee information.

// category 03

Games & Gameplay

Slots, live casino, cricket betting, PSL, crash games, fishing games, RTP, fairness, and mobile play — covered in full.

allpkr offers a wide library of slot games from leading international providers, including classic 3-reel slots, modern 5-reel video slots, and jackpot slots. Popular titles include high-RTP slots (96%+) and branded games. You can filter the slots lobby by provider, RTP, volatility, and theme. New slot titles are added regularly — visit the allpkr Slot section to browse the full current library.

allpkr's cricket betting section covers international Test matches, ODIs, T20Is, and the PSL in full. You can place pre-match and in-play bets on match winner, top batsman, total runs, wickets, and dozens of other markets. Odds are updated in real time. To bet on cricket, log in, navigate to the Cricket section, select your match, choose a market, enter your stake in PKR, and confirm.

Yes. PSL (Pakistan Super League) coverage is one of allpkr's most popular features during the tournament season. allpkr offers full PSL match betting including pre-match and live in-play markets — match winner, top run scorer, highest partnership, man of the match, and more. PSL betting markets go live as soon as fixtures are confirmed by the PCB. Stakes can be placed in PKR.

allpkr publishes RTP (Return to Player) percentages for all slot games in the game information panel — accessible by clicking the "i" icon on any slot. RTPs typically range from 94% to 98% depending on the game. All games on allpkr use certified Random Number Generator (RNG) technology audited by independent third parties. This guarantees that each spin outcome is statistically random and not influenced by the platform.

Yes. allpkr is fully optimised for mobile browsers on both Android and iOS devices. The platform is built as a Progressive Web App (PWA), meaning you can add allpkr to your home screen for an app-like experience without downloading from an app store. All features — deposits, withdrawals, cricket betting, slots, live casino, and account management — are fully accessible via mobile.

// category 04

Bonuses & Promotions

Welcome bonuses, wagering requirements, free spins, reload offers, and the allpkr loyalty programme — all explained.

allpkr offers a welcome bonus for new players on their first deposit. The bonus is automatically credited to your account after your qualifying first deposit meets the minimum threshold. Bonus funds are separate from your cash balance and are subject to wagering requirements before they can be withdrawn. Full terms for the welcome bonus — including the wagering multiplier and eligible games — are available in the Promotions section of allpkr.

Wagering requirements specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place Rs 20,000 in total bets before withdrawing. allpkr specifies wagering requirements clearly on each bonus offer page. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

Yes. allpkr periodically offers free spins as part of welcome packages, reload bonuses, and game-specific promotions tied to new slot releases. Free spins are credited to your account automatically when the promotion is triggered. Winnings from free spins are subject to wagering requirements as stated in the specific promotion's terms. Check the allpkr Promotions page regularly for the latest free spin offers.

Yes. allpkr operates a tiered loyalty program that rewards consistent players with points for every real-money bet placed. Points accumulate and unlock higher VIP tiers, which come with benefits such as faster withdrawal processing, higher deposit limits, personalised bonus offers, and a dedicated account manager. Pakistani players who bet on cricket during PSL season often climb tiers quickly due to the volume of matches available.

// category 05

Safety & Responsible Gaming

allpkr's 21+ policy, international licensing, self-exclusion, deposit limits, and support resources for Pakistani players who need help.

allpkr operates under an international gaming license issued by a recognised offshore gaming authority. The platform is licensed and regulated, with compliance obligations covering responsible gaming, anti-money laundering, and player fund protection. Pakistani players access allpkr as an internationally licensed offshore platform. allpkr does not hold a Pakistan-specific domestic license, as no such licensing framework currently exists in Pakistan for online casino gaming.

The minimum age to register and play on allpkr is 21 years old. This is strictly enforced through our KYC verification process, which requires CNIC or passport submission before any withdrawal is approved. Any account found to belong to a person under 21 will be immediately suspended and all funds frozen pending investigation. allpkr encourages parents to use parental control tools on shared devices.

To self-exclude from allpkr, log in to your account, go to Account Settings, and open the Responsible Gaming tab. Select Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. allpkr will suspend all marketing communications to your account for the entire exclusion duration. If you need help activating this, contact our support team directly.

Yes. allpkr allows every registered player to set daily, weekly, or monthly deposit limits in PKR directly from the Responsible Gaming section of their account dashboard. Deposit limits take effect immediately when set. Reducing a limit applies instantly. Increasing a limit requires a 24-hour cooling-off period before the new higher limit becomes active — this delay is intentional to prevent impulsive increases during a session.

allpkr's responsible gaming support team is available 24 hours a day, 7 days a week via live chat. If you believe your gambling has become problematic, contact our team immediately — we can activate limits, cool-off periods, or self-exclusion on your behalf without delay. Our support staff are trained specifically in responsible gambling intervention. You can also access international responsible gaming resources such as Gamblers Anonymous for additional guidance and peer support.

allpkr customer support is available 24/7 via live chat on the platform — this is the fastest way to get help. You can also reach the team by email at [email protected]. For responsible gaming emergencies such as self-exclusion requests, live chat is strongly recommended for immediate action. allpkr does not currently offer telephone support. Response times via live chat are typically under 5 minutes during normal operating hours.

// still need help?

Can't Find Your Answer?

Our allpkr support team is online around the clock. Whether it's a payment query, a bonus question, or an urgent responsible gaming request — we respond in under 5 minutes via live chat.

Email Support

Prefer email? Reach the allpkr support team directly. We aim to respond to all email queries within 4 hours during business days. For urgent issues — especially self-exclusion or account security — please use live chat for the fastest response.